Delivery & Return conditions of Fieldpower Europe under Sam Ysebaert Sport and Medical BV hereinafter: Fieldpower
(registered at the chamber of commerce in The Netherlands under number 71208321)

1. General
a. These general terms and conditions apply to all oral and written offers, agreements or delivery of goods by Fieldpower Europe.
b. (General) terms and conditions of the customers of Fieldpower, hereinafter: Customer, are excluded and shall not apply.

2. Delivery
a. Delivery dates confirmed or mentioned by Fieldpower are considered target dates. Fieldpower shall not be in default or liable for damages to the Customer only as a result of expiration of such a delivery date.
b. Unless explicitly agreed otherwise in writing, Fieldpower shall deliver its products to Customer ex works (EXW Incoterms 2010) in The Netherlands, hereinafter: Delivery. At Delivery, the risks of loss, damage, theft, usage, misuse and abuse with respect to the products shall transfer from Fieldpower to the Customer.
c. Shipment of the products to the Customer shall be carried out by Fieldpower on behalf of the Customer at risk and costs of the Customer. Title of the products shall pass from Fieldpower to the Customer at receipt of the products by the Customer at its premises.

3. Return Policy
a. To be eligible for a return, Customers contacts us within 10 working days after purchase regarding the reason for your return. Equipment must be unused and in the original packaging. A return authorization is needed from Fieldpower. Customer needs to send an email with all information to to obtain this authorization.
b. Please note that a 10% restocking fee will be assessed. In most cases Fieldpower makes sure that, your equipment is picked up at the delivery address, but it can also be the case that the Customer is responsible for the return shipment. If so, Customer should consider using a trackable shipping service and purchasing shipping insurance as we cannot guarantee receiving your returned item.
c. Refunds (if applicable): Once your return is received and inspected, we will send you a notification via email. If your refund is approved, the applicable shipping costs will be deducted and the balance will be processed utilizing the same method of payment.